TeleWizard

TeleWizard provides managed AI phone agents and virtual receptionists that help organizations handle incoming calls and customer conversations. The service answers calls, collects information from callers, schedules appointments and routes requests to staff. TeleWizard’s team configures and maintains the service around each customer’s workflows.
For law firms, TeleWizard can support the first stages of client intake. A virtual receptionist can answer a call, collect details about the caller and their request, help schedule a consultation, and transfer the caller to a member of the firm’s team when human involvement is needed. The law-firm use case is intended to help a practice manage communications; it does not replace a lawyer’s legal advice or judgment.
The platform supports warm transfers. It can also place a caller on hold, ask a team member for information and return to the caller. These features help connect an automated conversation to people in the organization when a question needs human input. TeleWizard supports more than 50 conversation languages, helping businesses serve callers with different language preferences.
AI Supervisor reviews conversations and presents findings related to communication and business processes. Teams can use those findings to understand how conversations are handled and identify opportunities to improve their workflows. The product can connect with tools used in legal intake, including Clio and Lawmatics. Customers can also use web chat and messaging channels, including WhatsApp, Facebook and Instagram, as part of their communications setup.
TeleWizard is suitable for service businesses that need assistance answering calls, collecting information, coordinating appointments and directing requests to the right people. Its managed approach means the TeleWizard team helps configure and maintain the service instead of leaving every workflow decision to a self-service setup. The exact workflow and integrations depend on the customer’s requirements.
TeleWizard is a paid service. Pricing is based on a tailored quotation, and there is no standard free plan or free trial. Businesses can review the law-firm page and contact TeleWizard to discuss the calls, intake questions and appointment workflows they would like the service to support.